Kidnap and Ransom policy cover responds in the unfortunate incident of:

a)      Kidnapping or alleged kidnapping

b)      Extortion

c)       Detention

d)      Hijacking

Ransom/extortion payment

Ransom money paid by the Insured person resulting directly from kidnapping or extortion occurring during the policy period.                 

Lost ransom (Loss in transit of payment)

Loss due to destruction, disappearance, confiscation or wrongful appropriation of Ransom Monies while being delivered to person(s) demanding the Ransom Money by anyone who is authorized by the Insured or Insured Person(s) to have custody.

Response consultants

Guaranteed and immediate access to specialist response consultants who advise on the complex and sensitive issues that need to be addressed to obtain the safe release of the victim. The fees and expenses of the response consultants are unlimited following an insured incident.

Legal Liability

Settlements, awards, fees, defense costs, and judgments imposed upon and paid by the Policyholder as a result of any claim or suit solely and directly as a result of on Insured event.

Additional expenses

Public relations, reward, interest, travel, rest and rehabilitation, and medical services.

Accidental death and disability benefit

Death or dismemberment sustained by an Insured Person (s) (Death Benefit and Permanent Total Disability Benefit outlined in the Policy Schedule).

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

For claims associated with Kidnap, Ransom and Extortion, please reach out to your insurance broker to assist you. Due to the sensitivities related to this Claim, we encourage you to contact the Crisis Center Hotline.

Find below to learn about the necessary documents needed in order to submit a claim.

Crisis Center Hotline

In the event of an Insured Event during the policy period, and in the case of Extortion, Kidnapping or Hijacking, prior to the payment of Ransom, the Insured will make every reasonable effort to immediately inform the Response Consultants and provide all relevant information as soon as possible.

In the event of an incident that may be covered under the Policy, a representative from the Insured should contact the CRISIS CENTER HOTLINE.

Crisis Management Consultants are available globally, 24 hours a day, 7 days a week on a priority basis to advise, assist and respond to emergency situations involving the Insured  worldwide.

Notification to the CRISIS CENTRE HOTLINE is independent of, and does not supersede, policy requirements of notice to the Company.

The 24-hour crisis response contact number for the CRISIS CENTER HOTLINE is:

International: +00 1 817 826 7000

Please have the insurance policy number when calling.  Callers will speak directly to or receive an immediate call back from an experienced consultant.

If you prefer to contact AIG Philippines’ Financial Lines claims team, you may contact:

Email: phlweserve_CML@aig.com