When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
For claims associated with these products, please reach out to your insurance broker to assist you. You may also contact us at:
Phone: +63 2 8 878 5455
Email: phlweserve_CML@aig.com
Find below to learn about the necessary documents needed in order to submit a claim.
The Insured must:
- Coordinate any loss to AIG without delay. Policy requirement is usually within 7 days.
- List the loss incurred/damaged property for easy reference during site visit
- Act like a prudent person in protecting the property from further damage
- Impart necessary information/document to AIG’s representative.
- Make periodic follow-up
Documents to be submitted:
- Incident/investigation report
- Certificate from Bureau of Fire Protection for loss due to fire
- Technical report from supplier/repairer for loss due to machinery breakdown/electronic equipment
- List of damaged items with corresponding quotation/purchase order/invoice/official receipt
- Properly labeled colored photographs of the damages sustained
- Further documents will be requested if proven necessary such as, but not limited to, bill of quantity, lease contract, acquisition documents of property, building/electrical/mechanical layout,equipment/machine manual and maintenance logbook, audited financial statement, stock inventory report,
How are claims settled?
- Evaluation of claim (policy attachment and measurement of loss) will commence upon completion of documentary requirement.
- If everything is in order, an offer will be released within 10 working days.
- If offer is acceptable, payment will be issued within 7 working days.
